[rt-users] Installing RT 3.8.12 on Centos 5.5

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Wed Jul 25 01:08:59 EDT 2012

Hi Below is a section of my RT since I had something similar

       DocumentRoot /usr/local/rt-ora/share/html

        <Location />
            Order allow,deny
            Allow from all

            SetHandler perl-script
            PerlResponseHandler Plack::Handler::Apache2
            PerlSetVar psgi_app /usr/local/rt-ora/sbin/rt-server
            use Plack::Handler::Apache2;


Hope it helps


 From: Joseph Thames <beartham at gmail.com>
To: rt-users at lists.bestpractical.com 
Sent: Tuesday, 24 July 2012, 23:15
Subject: [rt-users] Installing RT 3.8.12 on Centos 5.5

I'm a Perl-skilled developer, new to RT, installing RT 3.8.12 on a
CentOS 5.5 server. I was able to login to username=root
password=password to bring up the RT-at-a-glance cite from a browser
on the server.

But when I try it from a browser on another client (Kubuntu 9.04) in
my office with the same URL, I don't get a login window, but get he
default (no website) response page from the server.

I'm using the following vhost code in httpd.conf:

<VirtualHost rt.metacalculus.net:80>
   ServerName rt.metacalculus.net
   ServerAdmin admin at rt.metacalculus.net
   DocumentRoot /opt/rt3/share/html
   AddDefaultCharSet UTF-8

   PerlRequire /opt/rt3/bin/webmux.pl
   <Directory /opt/rt3/share/html>
       Order Allow,Deny
       Allow from all
       SetHandler perl-script
       PerlResponseHandler RT::Mason

When I look at the index.html page in the document root, I get the
"You are almost there " message:

"You haven't yet configured your webserver to run RT. You appear to
have installed RT's web interface correctly, but haven't yet
configured your web server to "run" the RT server which powers the web
interface. The next step is to edit your webserver's configuration
file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI
handler. If you need commercial support, please contact us at
sales at bestpractical.com."

It seems there must be a problem with the Mason wrapping chain.

Does anybody have a clue as to what is wrong?

Thanks in advance,


Joseph 'Bear' Thames
MetaCalculus, LLC and Meta Science Foundation
(505) 977-9024 - Cell Phone
beartham at gmail.com
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