[rt-users] Global scrips not showing up

Thomas Sibley trs at bestpractical.com
Thu Jun 14 09:13:38 EDT 2012

On 06/14/2012 09:07 AM, Karger, Amir wrote:
> We're running RT 4.0.5. If I go to Configuration->Global->Scrips->Select,
> I don't see any scrips. So where are the global scrips (e.g., email
> comments to AdminCc's) hiding? They're in initialdata, but editing them
> there won't help, will it?
> I'm asking because sometimes we want to archive the fact that we did a
> certain task for a ticket, but it doesn't need to fill everyone's mailbox.
> I'd like to set up a Scrip where, if I input some (highly unique) string
> in the Subject line, then RT doesn't email all AdminCc's. (Even cooler
> would be if the unique string gets removed or modified before hitting the
> database, so that if someone comments on that comment for some reason, the
> email *will* go to AdminCc's.) Preferably, this would be on a queue by
> queue basis, though if we make the string random enough, maybe it could be
> global and nobody would notice.

Why not just use the normal notification squelching available on the
ticket reply page?

See the "Scrips and Recipients" below the message box on the reply page.

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