[rt-users] "My Day" -- need to change comment to reply

Ruslan Zakirov ruz at bestpractical.com
Fri Jun 15 12:35:15 EDT 2012

In share/html/Tools/MyDay.html change "my ( $val, $msg ) =
$ticket->Comment(" to "my ( $val, $msg ) = $ticket->Correspond(". May
be change "Comments" word to something else to make sure your users
know what will happen.

On Thu, Jun 14, 2012 at 6:04 PM, Jason Marshall <jasonm at kelman.com> wrote:
> I tried to search for this, but couldn't find much.  Running 3.8.8, and need
> the comments entered into "My Day" to go to the requestor and cc's. Seems
> the easiest thing to do would be change the mode from "comment" to "reply"
> but I'm not seeing an obvious way to do this.  Can someone help, or explain
> why this is a dumb idea?  Thanks!
> ---
> Jason Marshall
> IT Manager
> Kelman Data Management

Best regards, Ruslan.

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