[rt-users] "My Day" -- need to change comment to reply

Jason Marshall jasonm at kelman.com
Fri Jun 15 12:44:04 EDT 2012

Awesome, thanks Ruslan, works like a charm!!  I didn't think to look in 
the HTML for this change, brain fart on my end...

> In share/html/Tools/MyDay.html change "my ( $val, $msg ) =
> $ticket->Comment(" to "my ( $val, $msg ) = $ticket->Correspond(". May
> be change "Comments" word to something else to make sure your users
> know what will happen.
> On Thu, Jun 14, 2012 at 6:04 PM, Jason Marshall <jasonm at kelman.com> wrote:
>> I tried to search for this, but couldn't find much.  Running 3.8.8, and need
>> the comments entered into "My Day" to go to the requestor and cc's. Seems
>> the easiest thing to do would be change the mode from "comment" to "reply"
>> but I'm not seeing an obvious way to do this.  Can someone help, or explain
>> why this is a dumb idea?  Thanks!
>> ---
>> Jason Marshall
>> IT Manager
>> Kelman Data Management
> -- 
> Best regards, Ruslan.

Jason Marshall
IT Manager
Kelman Data Management

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