[rt-users] RES: Multiple queues on one email address

Diaulas Castro diaulas.castro at intersolution.inf.br
Tue Jun 19 15:35:09 EDT 2012

Here i solved with procmail.

We have N mailgroups, each one represent one customer/queue and they point to our rt mail account

  So if the customer send to one mailgroup, procmail will forward to designed queue.

:0 w
* ^(Cc|To).*customer1 at myorg.com
|/usr/bin/rt-mailgate --queue customer1 --action $cACTION --url

:0 w
* ^(Cc|To).* customer2 at myorg.com
|/usr/bin/rt-mailgate --queue customer2 --action $cACTION --url

De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Jeff Konnen
Enviada em: segunda-feira, 18 de junho de 2012 06:31
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Multiple queues on one email address

Ok, problem solved, it was not RT-related, it was a problem in the mail configuration.
everything works as hoped.
On Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone <falcone at bestpractical.com<mailto:falcone at bestpractical.com>> wrote:
On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote:
>    I am using 1 email address for 3 queues.
This is fine.

>    in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that
>    queue, that's OK.
>    When I create a ticket in another queue, the user gets the message but when he replies (with
>    the correct subject-tag and ID), I don't get the answer into RT, I only get a
>    socalled [1]POSTMASTER-AUTO-FW of the incoming mail.

Unfortunately, I cannot load the link you've provided.  Please provide
the error message and the RT and fetchmail logs.


Jeff Konnen
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