[rt-users] ticket's getheader method
fm100terra at mail.ru
Tue Jun 26 18:37:06 EDT 2012
Hello. I have some questions abot GetHeader method. Any help is appreciated.
I have a scrip which retrieves Date header from ticket :
my $Transaction = $self->TransactionObj;
my $date_header = $Transaction->Attachments->First->GetHeader('Date');
This extraction works perfactly. Further in the same scrip I have:
my $ticket = $search->Next # ticket object is retrieved from queue
The question is how to get the same Date header from ticket object? Does the Transaction/Attachment exist for already created ticket in queue ? Will Transactions field be useful in this case?
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