[rt-users] Search users

Ruslan Zakirov ruz at bestpractical.com
Wed Jun 27 17:25:50 EDT 2012


Simple search box supports putting email address to mean search active
tickets where that user is requestor.

It can be extended if you like.

On Wed, Jun 27, 2012 at 9:41 AM, Simon Walter <simon at gikaku.com> wrote:
> Hi all,
> I have a question about searching for users. I'd like to enable the support
> staff to type in a name and click search and then see all the users (most
> probably email requestors) that have a surname or firstname LIKE the query.
> Then click on the that user, and see all tickets ever created by that user.
> It seems like it would be a pretty common thing to do. Is there
> functionality for this? Do I need to write a plugin?
> Regards,
> Simon

Best regards, Ruslan.

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