[rt-users] autoreply including article

jesse west jessepdx at gmail.com
Wed Jun 27 18:15:31 EDT 2012


i see, i thought he meant to copy and paste the article into the template

what would that look like to use the API in a template?

i can't find any documentation on this...

On Wed, Jun 27, 2012 at 3:09 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Jun 27, 2012 at 02:14:47PM -0700, jessepdx wrote:
> >
> > i could do that, but then the reply would not be updated if the article
> > changes
> >
> > the support staff doesn't have access to the template in case it needs
> > updating, but they can update articles. i want to avoid having to make
> > changes for them.
>
> That's why Ruslan suggesting using the API to import the Article.
> This means it is fetched on each Autoreply.
>
> -kevin
>
>
> > Ruslan Zakirov-2 wrote:
> > >
> > > On Thu, Jun 28, 2012 at 12:07 AM, jessepdx <jessepdx at gmail.com> wrote:
> > >>
> > >> in RT 4.06
> > >>
> > >> i want to include an article in a autoreply template
> > >>
> > >> can anyone suggest how to do this?
> > >
> > > Load an article using API and put content into reply.
>
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