[rt-users] Queue specific email addresses - What is gained?

Kevin Falcone falcone at bestpractical.com
Thu Jun 28 12:50:38 EDT 2012

On Thu, Jun 28, 2012 at 11:03:30AM -0500, Russell Jones wrote:
> Outside of allowing tickets to be opened directly into a queue, what
> is gained from using queue-specific addresses? I am unable to find a
> wiki page about it that really highlights that.
> Replying directly to the default address seems to work fine as long
> as the ticket number is easily seen by RT in the subject.

Creating a ticket directly in a Queue is the primary advantage.  Also,
sometimes branding (users get a reply From a specific queue address).

As you note, for existing tickets, it doesn't matter what email
address you send to.

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