[rt-users] getting mail bounce loops ... not sure where to look to fix

[Joe Landman]

Hi folks:

   We have RT 4.0.6 installed and working.  Web site is running under 
nginx and an fcgi process.  Mail server on a different (remote) machine, 
though we have postfix running/configured correctly on the web server 
machine running rt4.

   Sending mail from the rt4 machine works fine.  No bounces, no issues. 
  Mail gets where it is supposed to go.

   Sending mail from our mail server also works fine.

   The web interface works fine.

   Ticket updates and new tickets also "work fine".  But they spray 
bounces on the rt4 machine to the postmaster account.

   Looking at a pine output of the relevant mail account:


+ N   1 12:17      support at scalableinformatics.com           (3K) RT 
Bounce: [Ticket #745] RE: Node MPI / infiniband issues? 

+     2 12:17      support at scalableinformatics.com           (6K) RT 
Bounce: RT Bounce: [Ticket #745] RE: Node MPI / infiniband issues? 

+ N   3 12:17      support at scalableinformatics.com           (8K) RT 
Bounce: RT Bounce: RT Bounce: [Ticket #745] RE: Node MPI / infiniband 
issues?
+ N   4 12:17      support at scalableinformatics.com          (10K) RT 
Bounce: RT Bounce: RT Bounce: RT Bounce: [Ticket #745] RE: Node MPI / 
infiniba
+ N   5 12:17      support at scalableinformatics.com          (12K) RT 
Bounce: RT Bounce: RT Bounce: RT Bounce: RT Bounce: [Ticket #745] RE: 
Node MPI

   If I respond to tickets by email, the outbound email gets to where it 
is supposed to (but I get these bounces).  If I respond by web, same thing.

   It appears to work, we just get lots of the progressive sets of 
sprayed bounces into the postmaster account.

   I am not sure where to look on this.  Any thoughts?


and it continues for a total of 440 messages.

-- 
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: landman at scalableinformatics.com
web  : http://scalableinformatics.com
        http://scalableinformatics.com/sicluster
phone: +1 734 786 8423 x121
fax  : +1 866 888 3112
cell : +1 734 612 4615