[rt-users] rt-mailgate 302 Error. No, not Plack.

[Jourdan Perla]

> Please - keep list replies on the list.

Sorry, will do.

Thought I had this licked, but now as I build a *clean* production image, I'm running into the same error again..

$ cat mbox | /usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com /rt -debug
/usr/bin/rt-mailgate: temp file is '/tmp/Dm_pceG62x'
/usr/bin/rt-mailgate: connecting to http://rt.myserver.com/rt/REST/1.0/NoAuth/mail-gateway
An Error Occurred
=================

302 Found

/usr/bin/rt-mailgate: undefined server error

Grep all my logs for what happens at the same time and....
apache2/access.log:
rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] "POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1" 302 715 "-" "libwww-perl/6.04"
mail.info:
Mar 14 14:05:33 RT-PROD-SVR postfix/qmgr[4393]: 17286120B94: from=<mymail at mycompany.com>, size=7604, nrcpt=1 (queue active)
mail.info:
Mar 14 14:05:33 RT-PROD-SVR postfix/local[29538]: 88DCB1207CF: to=<queue at rt.myserver.com, relay=local, delay=81689, delays=81689/0.01/0/0.31, dsn=4.3.0, status=deferred (temporary failure. Command output: /usr/bin/rt-mailgate: temp file is '/tmp/3JQL31W2oY' /usr/bin/rt-mailgate: connecting to http://rt.myserver.com/REST/1.0/NoAuth/mail-gateway An Error Occurred =================  302 Found  /usr/bin/rt-mailgate: undefined server error )

rt3.log shows nothing but:
[Wed Mar 14 15:56:08 2012] [error]: gpg: error reading key: secret key not available (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2078)
Which is from earlier.

/etc/aliases:
# See man 5 aliases for format
postmaster:    myroot
help:  "|/usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com/rt -debug"
comment: "|/usr/bin/rt-mailgate --queue general --action comment --url http://rt.myserver.com/rt -debug"


I've got the following in my httpd.conf

<Directory /usr/share/request-tracker3.8/html/NoAuth/*>
   AllowOverRide None
   Satisfy Any
</Directory>
<Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/*>
   AllowOverRide None
   Allow from all
   Satisfy Any
</Directory>
<Location "/rt/NoAuth/">
   Order allow,deny
   Allow from all
   Satisfy Any
</Location>
<Location "/rt/REST/1.0/NoAuth/">
   Order allow,deny
   Allow from all
   Satisfy Any
</Location>

Logging options in RT_SiteConfig.d
## Logging Options
# From lowest to highest priority, the levels are:
#  debug info notice warning error critical alert emergency
Set($LogToSyslog, 'info');
Set($LogToScreen, 'warning');
# log to /var/log/rt3.log
Set($LogToFile, 'debug');
Set($LogDir, '/var/log');
Set($LogToFileNamed , "rt3.log");


On Fri, Feb 24, 2012 at 10:24:52PM +0000, Jourdan Perla wrote:
> Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth 
> directory
> 
> As for the RT logs, can't find them. And can't find out where they're 
> configured.

Search in RT_Config.pm for the various Log config options and check their documentation.  Then see what you have in your RT_SiteConfig.pm

-kevin

> 
> On 2/24/12 2:15 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> 
> >On Fri, Feb 24, 2012 at 08:54:00PM +0000, Jourdan Perla wrote:
> >>    Install of RT3.8 on Ubuntu 10.4 LTS.
> >>    I'm getting that pesky "302 Found" error as I'm trying to push 
> >>mail into my queues using
> >>    rt-mailqueue.
> >>    I've done the usual Googling and wiki hunts, and I've run out of 
> >>options.
> >>    - Aliases are working fine, it's a rt-mailgate error.
> >>    - Plack is up to date (0.9985).
> >>    - There's no extra '/'. It's finding rt-mailgate fine.
> >>    - Not configured for SSL. That's on my to-do list, and if I need 
> >>to bump that up, I will.
> >>    Command : /usr/bin/rt-mailgate --queue myqueue --action 
> >>correspond --url
> >>    http://myserver.com/rt -debug < test.msg
> >>    Output:
> >>    /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17'
> >>    /usr/bin/rt-mailgate: connecting to 
> >>http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway
> >>    An Error Occurred
> >>    =================
> >>    302 Found
> >>    /usr/bin/rt-mailgate: undefined server error
> >>    Thoughts?
> >
> >What's in the RT logs.
> >
> >What's your test.msg.
> >
> >Also, Plack is only used in RT4
> >
> >-kevin
> >--------
> >RT Training Sessions 
> >(http://bestpractical.com/services/training.html)
> >* Boston — March 5 & 6, 2012
>