[rt-users] callback for autoclose in RT4

[inbel1 at telenet.be]

We automatically close our tickets when replying to the requestor. 
In RT3 I changed .../Ticket/Update.html 
from: 
if ($DefaultStatus =~ '~new$') { 
         $DefaultStatus = 'open'; 
} 
to: 
if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open$') && Action eq 'Respond') { 
         $DefaultStatus = 'resolved'; 
} 

Now we have migrated to 4.0.5, but I can't find the correct callback to do this. 
  
Anyone a clue or hint? 


*** If you use a scrip, the ticket will al ways be closed (it's a post action). 
Default behavior should be: close it, but users should be abl e to override this by selecting another status from the drop down box . 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120319/b77a8eb3/attachment.htm>