[rt-users] centos OS upgrade broke RT 3.8.2

[Jeff Blaine]

On 3/19/2012 1:34 PM, testwreq wreq wrote:
> Hi
> I upgraded centos from 5.5 to 5.8 release on my development server. I
> cannot get RT to work. My RT installation is under data/rt3 folder. The
> document rool is .../share/html; When we try to access the RT host name
> on the browser, it does not reach the index.html file location in the
> document root of RT, bur instead tries to open some file and is looking
> for a filetype to open it with
> I ran ./rt-test-dependencies --with-modperl1 on both development and
> production. there are following things missing on both
>   Apache::Request...MISSING
> CORE missing dependencies:
>          Encode >= 2.13...MISSING
>                  Encode version 2.13 required--this is only version 2.12
> However, the production centos  is not updgraded and it is working. I
> don't get any errors in the error log. Could anyone help us to find what
> the problem could be?
> thanks much:)

perl -MCPAN -e "install Encode"

Red Hat / CentOS updates nearly always screw up something with
the "Encode" that RT expects.  The RH or CentOS one lacks mime_name
somewhere.