[rt-users] centos OS upgrade broke RT 3.8.2

[testwreq wreq]

Dear Jeff,

Unfortunately, it did not fix the problem. Encode was up to date.

[root at www2 ~]#  perl -MCPAN -e "install Encode"
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
  Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is up to date.



On Mon, Mar 19, 2012 at 3:03 PM, Jeff Blaine <jblaine at kickflop.net> wrote:

> On 3/19/2012 1:54 PM, testwreq wreq wrote:
>
>> What mime_name should I be looking for?
>>
>
> None.
>
> I guess I was too terse.
>
> CentOS "upgraded" your Perl "Encode" module for you and
> the version that RH and CentOS push out breaks RT.  The
> version they push out (which breaks things) is lacking
> an attribute or function called mime_name.  You don't
> need to know that to fix it, I am only telling you so
> that if you see "mime_name" mentioned in an error some
> time, you will have some context for it.
>
> To fix, just do this:
>
>
>    perl -MCPAN -e "install Encode"
>
>  On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine <jblaine at kickflop.net
>>  <mailto:jblaine at kickflop.net>> wrote:
>>
>>    On 3/19/2012 1:34 PM, testwreq wreq wrote:
>>
>>        Hi
>>        I upgraded centos from 5.5 to 5.8 release on my development
>>        server. I
>>        cannot get RT to work. My RT installation is under data/rt3
>>        folder. The
>>        document rool is .../share/html; When we try to access the RT
>>        host name
>>        on the browser, it does not reach the index.html file location
>>        in the
>>        document root of RT, bur instead tries to open some file and is
>>        looking
>>        for a filetype to open it with
>>        I ran ./rt-test-dependencies --with-modperl1 on both development
>> and
>>        production. there are following things missing on both
>>          Apache::Request...MISSING
>>        CORE missing dependencies:
>>                 Encode >= 2.13...MISSING
>>                         Encode version 2.13 required--this is only
>>        version 2.12
>>        However, the production centos  is not updgraded and it is
>>        working. I
>>        don't get any errors in the error log. Could anyone help us to
>>        find what
>>        the problem could be?
>>        thanks much:)
>>
>>
>>    perl -MCPAN -e "install Encode"
>>
>>    Red Hat / CentOS updates nearly always screw up something with
>>    the "Encode" that RT expects.  The RH or CentOS one lacks mime_name
>>    somewhere.
>>
>>
>>
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