[rt-users] RT-Extension-FormTools examples

Kenneth Crocker kenn.crocker at gmail.com
Tue Mar 27 21:01:29 EDT 2012


David,

I'm not sure if this would work for you, but I've lalways used a script to
pre-fill any other ticket fields (CF's or otherwise) based on the existing
values of some other field.

If you know what those values are and they are consistent, that might work.

Kenn

On Tue, Mar 27, 2012 at 5:36 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
> >
> > We have an existing RT 3.8.8 instance and our helpdesk manager has
> > noticed that they're creating a lot of similar tickets.  We have several
> > custom fields definied and he'd like to be able to create certain
> > pre-defined ticket types that would automatically fill in the
> > appropriate values for these (mandatory) custom fields.
> >
> > I'm thinking that RT-Extension-FormTools will work, but I have no idea
> > how to put together a custom page with it.  Are there any examples
> > anywhere I could look at for inspiration?
>
> I'm not sure that's the tool you're looking for.
> RT-Extension-FormTools is for building custom ticket creation forms.
>
> I'd probably modify the QuickCalls extension to support Custom Fields
> and use that to give them a list of "common ticket types".  I can't
> remember if it's been updated to support CFs or not, so you might get
> lucky.
>
> -kevin
>
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