[rt-users] 4.0.5, when reject do not "reply to requestors"

Juanjo juanjillo at gmail.com
Fri May 11 03:09:55 EDT 2012


HI,

When i use the "reject" funcition on a ticket, per default the "Update
type" is set to "Reply to requestors".
But i need/want that the "Update type" change to "Comments (Not sent to
requestors)"
I see in the "System Configuration" menu, thath exists a config called
"LifeCycles" with this text

'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'

To do the the change that i need, is this place the correct way to do it?
If not. How i can  do it?

Thanks.
Kidest Regards.


-- 
Un saludo.
Juanjo Corral
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