[rt-users] RT update from ubuntu distro

[Dominic Hargreaves]

On Thu, May 10, 2012 at 10:15:03PM +0000, David T. Grayston wrote:
> I've attempted to update RT from v4.0.4 to v.4.0.5 - the catch is the 4.0.4 is from Ubuntu distro (apt-get install request-tracker4).
> 
> I think I've only got one issue at this point and that is the distro puts RT_SiteConfig.pm under "/etc/request-tracker4" not "${RTHOME}/etc/". I couldn't find a configuration setting for ./configure or one in config.layout that could be set for this location.

The Debian patches include a custom config.layout for this, not included
upstream since it doesn't make sense to overwrite the Debian package
files with local installations. I strongly recommend that you either
stick with the Debian packages (and you can look at installing
4.0.5 from quantal, the current Ubuntu development release, if you
particularly need it) or switch to a "vanilla" installation in
/opt/rt or wherever makes most sense, not colliding with the packaged
version.
 
> Perhaps minor issue since I can just move RT_SiteConfig.pm to the default folder but it may confuse me down the road.

If you've done a local install over the top of the Debian package you
are almost guaranteed confusion later (such as when an update is
released to 12.04. or when you upgrade to a newer Ubuntu release).

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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