[rt-users] RT update from ubuntu distro

[David T. Grayston]

Thanks for the reply - I did download 4 files from the quantal dev release,

request-tracker4_4.0.5-2.dsc
request-tracker4_4.0.5-2.debian.tar.gz
request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz
request-tracker4_4.0.5-2.orig.tar.gz

I opened these up and poked around but I not quite knowledgeable enough to know how to install from these. Which as you say would be better than what I've tried.

David
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David T. Grayston     Systems & Database Administrator
University of Washington   School of Public Health

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> Sent: Friday, May 11, 2012 12:54 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT update from ubuntu distro
> 
> On Thu, May 10, 2012 at 10:15:03PM +0000, David T. Grayston wrote:
> > I've attempted to update RT from v4.0.4 to v.4.0.5 - the catch is the 4.0.4 is
> from Ubuntu distro (apt-get install request-tracker4).
> >
> > I think I've only got one issue at this point and that is the distro puts
> RT_SiteConfig.pm under "/etc/request-tracker4" not "${RTHOME}/etc/". I
> couldn't find a configuration setting for ./configure or one in config.layout
> that could be set for this location.
> 
> The Debian patches include a custom config.layout for this, not included
> upstream since it doesn't make sense to overwrite the Debian package files
> with local installations. I strongly recommend that you either stick with the
> Debian packages (and you can look at installing
> 4.0.5 from quantal, the current Ubuntu development release, if you
> particularly need it) or switch to a "vanilla" installation in /opt/rt or wherever
> makes most sense, not colliding with the packaged version.
> 
> > Perhaps minor issue since I can just move RT_SiteConfig.pm to the default
> folder but it may confuse me down the road.
> 
> If you've done a local install over the top of the Debian package you are
> almost guaranteed confusion later (such as when an update is released to
> 12.04. or when you upgrade to a newer Ubuntu release).
> 
> --
> Dominic Hargreaves, Systems Development and Support Team Computing
> Services, University of Oxford