[rt-users] No drop-down for Articles in 4.0.5

[Rabin Yasharzadehe]

I just finish doing this,

use the documentation file
@ /opt/rt4/docs/customizing/articles_introduction.pod
when you create a CLASS mark the checkbox for "All Articles in this class
should be listed in a dropdown of the ticket reply page"

make sure you set the group permissions to allow users to see&use
the article in the dropdown menu
as well for the custum fields used in each article.

*---
Rabin Yasharzadehe*



On Mon, May 14, 2012 at 6:46 PM, Max McGrath <mmcgrath at carthage.edu> wrote:

> We just upgraded our test environment from 3.8.8 to 4.0.5.  In 3.8.8, when
> you resolved (or replied to, etc...) a ticket, we had the *Select an
> Article to include* drop-down option that would use an Article from RTFM
> and drop them right in the ticket.
>
> In 4.0.5, I am not seeing this option.  When I'm resolving a ticket, I see
> the *Search for Articles matching* and *Include Article:* options (which
> I'm not exactly sure how to use either...), but no drop-downs.  In each
> Article class I have checked the *All Articles in this class should be
> listed in a drop-down of the ticket reply page* option, but I am not
> seeing them.
>
> I've checked in IE, Firefox and Chrome -- but no dropdown.  Am I missing
> something?  I've checked the permissions -- I don't believe they are the
> cause.
>
> Thanks!
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120515/c5ae5ae0/attachment.htm>