[rt-users] Forwarded emails from users to Queue A with subject tag of Queue B doesn't create new tickets queue A, instead RT appends ticket in queue B with matching ticketId.

[Ruslan Zakirov]

On Fri, May 18, 2012 at 7:52 AM, Luong Bui Duc <luong.d.bui at gmail.com> wrote:
> Hi,
>
> We have the case where user/customer forwards email with subject tag of
> queue B to queue A email. Apparently, RT doesn't create new ticket in queue
> A, instead it appends existing ticket in Queue B with matching ticketID.
>
> Is this expected behavior? I even tried to setup a brand new RT instance
> without modifying any settings, but same thing still happening. Any help to
> figure this out is greatly appreciated.

Yes, this is expected.


> --
> Regards,
>
> Bui Duc Luong
>



-- 
Best regards, Ruslan.