[rt-users] Forwarded emails from users to Queue A with subject tag of Queue B doesn't create new tickets queue A, instead RT appends ticket in queue B with matching ticketId.

[Luong Bui Duc]

Hi Ruslan,

Thanks for response. Could you please tell me what i need to edit/modify to
change this behavior?

Thanks,

Luong

On Fri, May 18, 2012 at 6:26 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> On Fri, May 18, 2012 at 7:52 AM, Luong Bui Duc <luong.d.bui at gmail.com>
> wrote:
> > Hi,
> >
> > We have the case where user/customer forwards email with subject tag of
> > queue B to queue A email. Apparently, RT doesn't create new ticket in
> queue
> > A, instead it appends existing ticket in Queue B with matching ticketID.
> >
> > Is this expected behavior? I even tried to setup a brand new RT instance
> > without modifying any settings, but same thing still happening. Any help
> to
> > figure this out is greatly appreciated.
>
> Yes, this is expected.
>
>
> > --
> > Regards,
> >
> > Bui Duc Luong
> >
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Regards,

Bui Duc Luong
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