[rt-users] emails on ticket updates not being sent in 4.0.6

[Chris Hiestand]

On May 23, 2012, at 1:45 PM, Thomas Sibley wrote:

> It's great to hear about these sorts of things when they happen.  If
> there's a next time, don't hesitate to make noise if an upgrade causes
> fundamental failures like this.

I apologize for the delay; I fully intended to send this yesterday but time
did not permit.


> Any additional data may help.  If you can send along a saved copy of
> your System Configuration page from RT, that would be great.  If you
> still have example errors from the error log, those would also be useful.



If it helps, this is a Debian Squeeze system.

The RT error was:

> [Tue May 22 19:36:46 2012] [info]: <rt-3.8.12-24249-1337715406-1496.67623-81-0 at rt.snl.salk.edu> #67623/656937 - Scrip 81 Autoreply (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Tue May 22 19:36:46 2012] [crit]: <rt-3.8.12-24249-1337715406-1496.67623-81-0 at rt.snl.salk.edu>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: program unexpectedly closed pipe at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 451, <GEN62> line 1.
> 
> Stack:
>   [/opt/rt3/bin/../lib/RT/Interface/Email.pm:451]
>   [/usr/lib/perl/5.10/IO/Handle.pm:148]
>   [/usr/share/perl5/MIME/Decoder/NBit.pm:151]
>   [/usr/share/perl5/MIME/Decoder.pm:258]
>   [/usr/share/perl5/MIME/Entity.pm:1883]
>   [/usr/share/perl5/MIME/Entity.pm:1853]
>   [/usr/share/perl5/MIME/Entity.pm:1773]
>   [/opt/rt3/bin/../lib/RT/Interface/Email.pm:458]
>   [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:309]
>   [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:129]
>   [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
>   [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:477]
>   [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:205]
>   [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:188]
>   [/opt/rt3/bin/../lib/RT/Record.pm:1457]
>   [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:660]
>   [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1472]
>   [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt3/bin/../lib/RT/Interface/Email.pm:472)

The exim error was:
> 2012-05-22 12:33:06 1SWupO-0006Sc-LX Message abandoned: Input read error (Bad file descriptor) while receiving message from www-data


Our sendmail config is set in RT_Config.pm (not set in SiteConfig):

Set($MailCommand , 'sendmailpipe');
...
Set($SendmailArguments , "-oi -t");

Attached is the full, working, 3.8.9 configuration. I did not save the configuration from 3.8.12, but I changed almost nothing (save for installing the latest fcgi from CPAN) during the upgrade.

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