[rt-users] Correspond yes but create No via email

Jonathan Khattir jonathan.khattir at mobiquithings.net
Fri Nov 2 06:12:40 EDT 2012

Ok thanks, i'm trying this solution.

2012/10/31 Jonathan Khattir <jonathan.khattir at mobiquithings.net>

>   I would like that user create ticket only via Web server and reply via
> email or web interface, but by default when i send it to the "correspond"
> address, it will create a new ticket if the
> there isn't a ticket number (RT syntax) in the subject that will update an
> existing ticket. I don't allow to create ticket via email.
> Thanks
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