[rt-users] Infinite loop of ticket creation

[Giuseppe Sollazzo]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hi there,
this might be a very silly problem but today we had an exchange with a
supplier.

The supplier triggers an automatic "email creation notification" which
gets back to us, triggering a RT response, and so on.
To stop the loop, I had to deleted the ticket from database (by a manual
"delete from Tickets where id=...").

Is there anything we can do about it? It's happened twice in 2 years,
but I guess it's better to prevent this from happening.
Any pointer to useful docs?

Thanks,
Giuseppe

- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
Twitter: http://twitter.com/sgulit
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (GNU/Linux)
Comment: Using GnuPG with Mozilla - http://www.enigmail.net/

iQEcBAEBAgAGBQJQk/wdAAoJEAqigArPBfJXK98H/j840osIAdc5W7hepPbSDa4L
u4jveNu4qMJpVCkOXxOIpq2Vikr4+NoJ4F7/xxMbfC6Ryp2xj5X+nLd/tUenO1rp
k5pQq0piPS1dwwTBh+e1CuMUiS1omdeGsrgfX7aTwfsfUOAGPKOFcsQf9y1Pf0nS
F5eivixEWfloCtVBZ7M25isp053O1tN1IxIFJ5XIVyMhW9WExOWnvr1gx4+I6/dG
38+9iqCNpFUwsPvxhjlaP0PTCeiQueC8gxEbv4YD8H1fl/Y8///6/wltV9YNySg1
S2drABQ1+HH4A/Y+brPuU/gtiksxGz8yzpeav36SGirfo/4gcUKKNvfuaoWsntw=
=I+Nc
-----END PGP SIGNATURE-----

-------------- next part --------------
A non-text attachment was scrubbed...
Name: 0xCF05F257.asc
Type: application/pgp-keys
Size: 1744 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20121102/9dbb48e3/attachment.key>