[rt-users] Infinite loop of ticket creation

Kevin Falcone falcone at bestpractical.com
Tue Nov 6 14:02:39 EST 2012

On Fri, Nov 02, 2012 at 05:00:13PM +0000, Giuseppe Sollazzo wrote:
> this might be a very silly problem but today we had an exchange with a
> supplier.
> The supplier triggers an automatic "email creation notification" which
> gets back to us, triggering a RT response, and so on.
> To stop the loop, I had to deleted the ticket from database (by a manual
> "delete from Tickets where id=...").
> Is there anything we can do about it? It's happened twice in 2 years,
> but I guess it's better to prevent this from happening.
> Any pointer to useful docs?

You can delete the email address from the user of that system (leaving
their username set to the email address) which means RT will never
send them email.  If they're dropping all of RT's loop prevention
headers, there isn't much we can do to stop the loop unfortunately.

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