[rt-users] "Permission denied" error email

Kevin Falcone falcone at bestpractical.com
Tue Nov 6 14:01:43 EST 2012

On Fri, Nov 02, 2012 at 03:32:05PM +0100, Miquel Ruiz wrote:
> When a user that sends mail to a Queue he doesn't have permission
> for, he only recieves a "Permission Denied" mail. Our users are
> Spanish, so we'd like to deliver the message in Spanish and English,
> with more explanatory text on how he or she can contact us.
> We've tried to find documentation about how to customize the
> "Permission Denied" error message, but we've only found an
> unfollowed thread from 2007 in the rt-users mailing list. All
> documentation leads to "give the user permission", but that isn't
> what we want (since the user shouldn't have permission in the first
> place).
> It would be great if you can point us to the correct piece of
> documentation where show how it can be done (if it exists). If this
> is not possible at the moment, with some hints we could provide a
> patch (if it's a wanted feature).

There's been a desire to turn these into templates for a long time.
They're currently hardcoded in lib/RT/Interface/Email.pm and would
need to be extracted very carefully, and with tests added, in order to
make them more easily editable.

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