[rt-users] Infinite loop of ticket creation

Robert Wysocki robert.wysocki at contium.pl
Wed Nov 7 04:39:21 EST 2012

Dnia 2012-11-06, wto o godzinie 14:02 -0500, Kevin Falcone pisze:
> On Fri, Nov 02, 2012 at 05:00:13PM +0000, Giuseppe Sollazzo wrote:
> > this might be a very silly problem but today we had an exchange with a
> > supplier.
> > 
> > The supplier triggers an automatic "email creation notification" which
> > gets back to us, triggering a RT response, and so on.
> > To stop the loop, I had to deleted the ticket from database (by a manual
> > "delete from Tickets where id=...").
> > 
> > Is there anything we can do about it? It's happened twice in 2 years,
> > but I guess it's better to prevent this from happening.
> > Any pointer to useful docs?
> You can delete the email address from the user of that system (leaving
> their username set to the email address) which means RT will never
> send them email.  

Leaving aside the original issue - why is that? Is this behavior
hardcoded or is it a question od default scrips?

Robert Wysocki
administrator systemów linuksowych
Contium S.A., http://www.contium.pl

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