[rt-users] Infinite loop of ticket creation

[Giuseppe Sollazzo]

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On 07/11/12 09:39, Robert Wysocki wrote:
>
>
> Leaving aside the original issue - why is that? Is this behavior
> hardcoded or is it a question od default scrips?
I guess that the reason is that there are two systems, A and B.
We are A and use RT.

B is configured to send a confirmation e-mail whenever it receives
anything from A.
A sends a print-out of the e-mail it receives to B.

Specifically, it's about the "resolve" message, but I presume the same
applies also to "correspondence" if configured to send out e-mails at
each message.

Not sure what system uses B, it might be RT as well or something similar.

I'm surprised this doesn't affect more people.

G

>
> Regards,


- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
Twitter: http://twitter.com/sgulit
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