[rt-users] Web-UI navigation question

Robert Nesius nesius at gmail.com
Tue Nov 13 11:50:18 EST 2012

On Mon, Oct 22, 2012 at 11:54 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Oct 19, 2012 at 05:30:46PM -0500, Robert Nesius wrote:
> > Both myself and fellow RT Users have noticed the following little quirk
> in
> > navigating the UI.
> >
> > * While looking at a list of tickets (like My Tickets), we click on a
> > ticket.
> > * We resolve the ticket.
> > * RT updates the view and says the ticket is solved.
> >
> > What would be mega handy is a link here "Back to previous list view" or
> > something.  But instead what we have to do is navigate to the top of RT
> and
> > then click on My Tickets to get back to the list we had before.  I'm on
> > 4.0.3 - anyone know if this has been streamlined in later releases?  Or
> if
> > there's a way to accomplish this that I haven't figured out yet?  I tried
> > making a saved search and a dashboard, but I still need multiple clicks
> to
> > get to the list view I want.
> If you click on the header for My Tickets to get a full listing and
> then click on a ticket, you'll tell RT "This search is my current
> search" and if you hover over Tickets, you'll see a number of links
> for next/prev first/last and for seeing the whole result again.
> Unfortunately, clicking on a ticket from the homepage isn't enough to
> trigger the "this is my current search" behavior.

Thank you, Kevin!  That's most of what I was looking for and will be very

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