[rt-users] capture status change to apply custom filed status

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Wed Nov 14 00:08:58 EST 2012

Hi All, hope this will help some one :) I found this post (RT wick) and gave me exactly what I was looking for


    Description: Asa - On Open change Correpond Status 
    Condirion: On Create
    Action: User Defined
    Template: Global template: Blank
    stage: TransactionCreate

    Custom condition:

    my $txn = $self->TransactionObj;
    my $type = $txn->Type;
    return 0 unless $type eq "Status"
        || ( $type eq 'Set' && $txn->Field eq 'Status');

    return 0 unless $txn->OldValue eq "new";
    return 0 unless $txn->NewValue eq "open";
    return 1;

    Custom action preparation code:
    my ($success, $msg) = $self->TicketObj->AddCustomFieldValue(Field => 'Correspond Status', Value => 'Work in Progress');
    if (!$success)
    return 0;
    return 1;

Thanks and Best Regards

 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status

Hi, how can I capture the action of "opening" (not the open status) a new ticket to apply a custom filed value to "Work in progress"

Thanks and regards
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