[rt-users] RT Migration to new HW and version

[Asanka Gunasekera]

Hi Kem, thank you for the reply

Best Regards




________________________________
 From: kem cho <kemcho12345 at yahoo.com>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk> 
Cc: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Wednesday, 14 November 2012, 19:42
Subject: Re: [rt-users] RT Migration to new HW and version
 

Those are the exact steps we took when we migrated to new HW and upgraded to latest; except, we are using mysql instead of Oracle. We migrated from 3.8 to 4.0.8
Note: for step 4, I ran "make upgrade-database". It mentions this in README
 
Good luck!
 
 

From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: RT User List <rt-users at lists.bestpractical.com> 
Sent: Tuesday, November 13, 2012 11:08 PM
Subject: [rt-users] RT Migration to new HW and version
 

Hi, I am running RT 4.0.1rc1 and I want to upgrade this to
the latest in the same time I need to do an upgrade on our HW too and Oracle
10g2. The process that I’m thinking of following would be
1.       Install and configure new RT instant and
Database
2.       Replicate configuration (SLA, LDAP, and any
other that I have done so far)
3.       Backup and Restore the database on this new
environment
4.       Run upgrad scripts (if there is any) for the
database
Will this work, if not how would I go about achieving this
kind of migration
 
Thanks and Best Regards
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