[rt-users] How to name a custom field?

Gerard FENELON (EVE) gfenelon at eve-team.com
Thu Nov 29 04:24:03 EST 2012


Do you actually have a Custom Field called EmailAddress
(listed in http://your.server.domain/Admin/CustomFields/index.html)
or are you trying to set the email address of the requestor/owner/Cc ?


On 2012-11-29 06:42, tkdchen wrote:
> On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone 
> <falcone at bestpractical.com <mailto:falcone at bestpractical.com>> wrote:
>     On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
>     >    I'm using REST API to create a ticket. And see that I can
>     pass CF_<CustomFieldField>:
>     >    <FieldValue> to create custom field for that new ticket.
>     However, when I pass
>     Actually, you want CF.{EmailAddress} or the old old style of
>     CF-EmailAddress.  I'm not aware of CF_EmailAddress being valid in any
>     part of RT.  If you found this documented on the wiki, I'd appreciate
>     it if you fixed the documentation there.
> CF.{EmailAddress}: qcxhome at gmail.com <mailto:qcxhome at gmail.com>
> Above line is included in the post data, and RT still tells me 
> EmailAddress is an invalid custom field name.
>     -kevin
>     >    "CF_EmailAddress: [1]tester at company.com
>     <mailto:tester at company.com>" as the part of post data, my
>     company's RT tell me
>     >    EmailAddress is not valid. I searched from Internet and no
>     document has more detail about
>     >    this. Please give me guide. Thanks!

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