[rt-users] How to name a custom field?

qcxhome at gmail.com qcxhome at gmail.com
Thu Nov 29 21:09:06 EST 2012

Hi gfeelon,

Thanks for your guide. I just checked our RT system , the  URI 
/Admin/CustomFields/index.html lists all predefined custom fields. Is it 
possible to set some application-specific custom fields that are not predefined 
in /Admin/CustomFields/index.html.

Chenxiong Qi

On Thursday 29 Nov 2012 10:24:03 Gerard FENELON wrote:


Do you actually have a Custom Field called EmailAddress 
(listed in http://your.server.domain/Admin/CustomFields/index.html)
or are you trying to set the email address of the requestor/owner/Cc ?


On 2012-11-29 06:42, tkdchen wrote:

On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone <falcone at bestpractical.com> 

On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
>    I'm using REST API to create a ticket. And see that I can pass 
>    <FieldValue> to create custom field for that new ticket. However, when I 

Actually, you want CF.{EmailAddress} or the old old style of
CF-EmailAddress.  I'm not aware of CF_EmailAddress being valid in any
part of RT.  If you found this documented on the wiki, I'd appreciate
it if you fixed the documentation there.

CF.{EmailAddress}: qcxhome at gmail.com
Above line is included in the post data, and RT still tells me EmailAddress is 
an invalid custom field name.


>    "CF_EmailAddress: [1]tester at company.com" as the part of post data, my 
company's RT tell me

>    EmailAddress is not valid. I searched from Internet and no document has 
more detail about
>    this. Please give me guide. Thanks!

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