[rt-users] Updating parent tickets with time fields

Kenneth Crocker kenn.crocker at gmail.com
Mon Oct 1 23:21:54 EDT 2012


I wrote a scrip that adds time entered into a child ticket automatically to
all parents of that ticket, in case that child has more than one parent or
more than one grandparent, etc.

I'll have to look it up, but check back with me in a couple days and I
might have it by then. I'm not home and at a customer site at the moment.


On Mon, Oct 1, 2012 at 2:34 AM, Alex Young
<AlexYoung at housingpartners.co.uk>wrote:

> I have very slightly modified the AutoUpdate Parents with TimeWorked
> script
> (http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked
> ) to also update Time Estimated and Time Left.
> Everything works fine, except it doesn't update the parent ticket if you
> put any time values in during ticket creation. As we are creating a lot
> of child tickets, it would be much easier for us to be able to update
> these fields during child ticket creation, rather than going into each
> ticket to update them.
> Any ideas how I could get this scrip to update when a ticket is created,
> as well as when the field itself is modified?
> Thanks.
> --------
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