[rt-users] Password issue, RT 3.8.6

Bender, Chris Chris.Bender at wmsatsea.com
Tue Oct 9 14:56:02 EDT 2012

Hi folks

I am new to RT world, gearing up(purchasing book). 

Until I get up to speed I have two problems but I am a novice. 


RT users are continually complaining about the RT password.

After I change their password on the RT GUI, they use it once then 

The password fails and USER ask me to change it again, they say this has
been a problem for some

Time. I have created new user and attempted login, it works first time
but after that it fails. 

Can anyone provide troubleshooting steps for this process?


Next RT USERS complain when creating a ticket, and complete the CC
field, the users in the CC field

Aren't emailed. How can I troubleshoot this using processing versus
filling out the ticket and 

Seeing if the email is CC'd?


I apologize for basic questions finding my bearings. 





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