[rt-users] Tickets very slow to come up... if they come from a particular user

Josh Narins jnarins at seniorbridge.com
Tue Oct 9 17:31:35 EDT 2012

RT is usually pretty good, we have 4000+ users in our user table, but only 100 or so that regularly create tickets.

Whenever we open a ticket from one particular user, it takes IE (RT?) a half minute to render the page.

Any ideas about what to investigate further, or what, if anything, can be done?

RHEL5, RT 4.0.2, Oracle 10.2

Josh Narins
Director of Application Development

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com


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