[rt-users] Tickets very slow to come up... if they come from a particular user

[Ruslan Zakirov]

On Wed, Oct 10, 2012 at 1:31 AM, Josh Narins <jnarins at seniorbridge.com>wrote:

> RT is usually pretty good, we have 4000+ users in our user table, but only
> 100 or so that regularly create tickets.****
>
> ** **
>
> Whenever we open a ticket from one particular user, it takes IE (RT?) a
> half minute to render the page.****
>
> ** **
>
> Any ideas about what to investigate further, or what, if anything, can be
> done?****
>
> **
>

I suspect slow query to render "more about requestor(s)" box. Enable SQL
logging in RT and you will get timings.


>  **
>
> RHEL5, RT 4.0.2, Oracle 10.2****
>
>
> *Josh Narins*
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> SeniorBridge
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-- 
Best regards, Ruslan.
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