[rt-users] RT4.0.6 Unknown encoding in received emails

[Xavier Reigner]

Alex your guess was correct. The messages are now correctly imported. I
prefer this to the binary file.
Thanks a lot,
X

On 12 October 2012 11:09, Alex Vandiver <alexmv at bestpractical.com> wrote:

> On Fri, 2012-10-12 at 10:52 +0200, Xavier Reigner wrote:
> > It's better as the emails are not hanging in the mail box, but it
> > still not the perfect solution as the content needs more time to be
> > read.
> > What is missing ?
>
> "we8iso8859p1" appears to be an Oracle-only way of saying "iso-8859-1".
> I suspect that telling RT that those are equivalent is all that is
> necessary.  You can do that by adding the following to your
> RT_SiteConfig.pm:
>
>     require Encode::Alias;
>     Encode::Alias::define_alias("we8iso8859p1" => "iso-8859-1");
>
> You may also want to look into the software that is generating the mail
> in question, and see if it can be altered to provide the standard name
> for the character set.
>  - Alex
>
>
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