[rt-users] RT4.0.6 Unknown encoding in received emails

[Ruslan Zakirov]

On Fri, Oct 12, 2012 at 1:24 PM, Xavier Reigner
<xavier.reigner at sensile.com> wrote:
> Alex your guess was correct. The messages are now correctly imported. I
> prefer this to the binary file.
> Thanks a lot,
> X

Software that sends email is incorrect and should use the following
Oracle function to
convert charset name to valid name for emails.

http://docs.oracle.com/cd/E11882_01/appdev.112/e16760/u_i18n.htm#i1001102

Information just in case you control sender.

> On 12 October 2012 11:09, Alex Vandiver <alexmv at bestpractical.com> wrote:
>>
>> On Fri, 2012-10-12 at 10:52 +0200, Xavier Reigner wrote:
>> > It's better as the emails are not hanging in the mail box, but it
>> > still not the perfect solution as the content needs more time to be
>> > read.
>> > What is missing ?
>>
>> "we8iso8859p1" appears to be an Oracle-only way of saying "iso-8859-1".
>> I suspect that telling RT that those are equivalent is all that is
>> necessary.  You can do that by adding the following to your
>> RT_SiteConfig.pm:
>>
>>     require Encode::Alias;
>>     Encode::Alias::define_alias("we8iso8859p1" => "iso-8859-1");
>>
>> You may also want to look into the software that is generating the mail
>> in question, and see if it can be altered to provide the standard name
>> for the character set.
>>  - Alex
>>
>>
>> --------
>> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>>   http://bestpractical.com/training
>>
>> We're hiring! http://bestpractical.com/jobs
>
>
>
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>   http://bestpractical.com/training
>
> We're hiring! http://bestpractical.com/jobs
>



-- 
Best regards, Ruslan.