[rt-users] Weekly tickets report by cron

[Jack Zabolotnyi]

Hey, thanks! It's a great feature and very helpful for me.

Now i'm trying to find any way how to update template for dashboard in
order to change presentation and add some custom headers/footers...



On Thu, Oct 11, 2012 at 2:45 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi <jzabolotnyi at arces.net>
> wrote:
> > Hi everyone.
> >
> > I'm looking for some way to create something like weekly digest for my
> > clients, to send them every friday one email with all tickets that are
> > waiting for their answer.
> >
> > I was looking at rt-crontool but it will require a lot of walkarounds to
> > gather all tickets together.
> >
> > Maybe there is some way to generate report by cron (as it can be done
> from
> > web-interface)?
>
>
> Have you looked at dashboard's subscription [1]?
>
> http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html
>
>
> >
> > Thank you in advance for any solution.
> >
> > --
> > Jack Zabolotnyi
> > Arces Network, LLC
> >
> > e: jzabolotnyi at arces.net
> > w: http://www.arces.net
> >
> > PGP key: 2048R/7F2AB658 2012-07-02
> > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
> >
> >
> >
> > --------
> > Final RT training for 2012 in Atlanta, GA - October 23 & 24
> >   http://bestpractical.com/training
> >
> > We're hiring! http://bestpractical.com/jobs
> >
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
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