[rt-users] Serious problem with mime/html format email containing attachments

[Payam Poursaied]

Hi all

We have a serious problem with rt 3.8.8. I have created and HTML template
for auto reply as you could see below. When I send HTML email, I got the
autoreply in a good way, i.e. I got an HTML email as same as what I sent to
RT. But if there is any attachment, I will get plain text email!

My client is outlook 2010. I have attached my requests and replies (it took
files from unix mail server. i.e. while sending email to RT, put another
email as bcc and went to my shell and download the email file directly and
change the extension to .eml. also I removed extra "=" from end of each
lines)

It seems outlook include plaint text version as well and RT could not handle
it while there is other attachments rather than MIME format.. I could not
get deeper and find reasonable solution. 

 

In addition I have backported RescueOutlook from 3.8.11 but there wasn't any
success. ( I backported  lib/RT/Transaction_Overlay.pm and lib/RT/
EmailParser.pm)

 

--- template-start

Subject: AutoReply: {$Ticket->Subject}

Content-Type: text/html

 

<p dir="ltr">Dear Partner,

</p>

<p dir="ltr">This is an automated response confirming the receipt of your
ticket. You will be updated shortly by an engineer whom will assist you
further.

</p>

<p dir="ltr">For your records, the details of the ticket are listed below.
When replying, please make sure that the ticket ID is kept in the subject
line to ensure that your replies are tracked appropriately.

</p>

<p dir="ltr">Ticket ID:[{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]

<br>  

Subject:"{$Ticket->Subject()}"

</p>

</p>Thank you,

</p>testel Global NOC

</p>{$Ticket->QueueObj->CorrespondAddress()}

</p>

-------------------------------------------------------------------------

{$Transaction->Content()}

--- template-end

 

Any comment appreciated

 

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