[rt-users] Error When Upgrade-Database from 3.8.1 to 3.8.2

[Cynthia Roe]

Hi,

New install for RT 4
Centos 6.3 running in OSX Parrallels container (test server)
MySQL 5.1.61
Perl v5.10.1
mod_perl 2.0.4-10
mod_fastcgi-2.4.6

I am in the process of upgrade our RT environment from 3.2.2 to 4.0.7.  So far I have been able to upgrade successfully from 3.2.2 to 3.8.1.  However, when I run the $ make upgrade-database from 3.8.1 to 3.8.2 I received the following error:

FYI this is my first exposure to RT.

$ make upgrade-database
/usr/local/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action upgrade --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to your  mysql instance on localhost as root
Please specify that user's database password below. If the user has no database
password, just press return.

Password: 
Working with:
Type:	mysql
Host:	localhost
Name:	rt3
User:	rt_user
DBA:	root
Enter RT version you're upgrading from: 3.8.1

Going to apply following upgrades:
* 3.8.2
* 3.8.3
* 3.8.4
* 3.8.6
* 3.8.8
* 3.8.9
* 3.9.1
* 3.9.2
* 3.9.3
* 3.9.5
* 3.9.6
* 3.9.7
* 3.9.8
* 4.0.0rc2
* 4.0.0rc4
* 4.0.0rc7
* 4.0.1
* 4.0.3
* 4.0.4
* 4.0.6

Enter RT version if you want to stop upgrade at some point,
  or leave it blank if you want apply above upgrades: 3.8.2

Going to apply following upgrades:
* 3.8.2

IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Proceed [y/N]:y
Processing 3.8.2
Now inserting data.
[Mon Oct 22 20:54:57 2012] [warning]: Going to add [OLD] prefix to all templates in approvals queue. If you have never used approvals, you can safely delete all the templates with the [OLD] prefix. Leave the new Approval templates because you may eventually want to start using approvals. (./etc/upgrade/3.8.2/content:3)
[Mon Oct 22 20:54:58 2012] [warning]: DBD::mysql::st execute failed: Unknown column 'Creator' in 'field list' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)
[Mon Oct 22 20:54:58 2012] [warning]: RT::Handle=HASH(0x2a71a48) couldn't execute the query 'INSERT INTO ACL (PrincipalId, RightName, Creator, ObjectId, LastUpdatedBy, PrincipalType, Created, LastUpdated, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.
	DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x2a71a48)', 'INSERT INTO ACL (PrincipalId, RightName, Creator, ObjectId, L...', 4, 'ShowApprovalsTab', 1, 1, 1, 'Group', '2012-10-22 20:54:58', ...) called at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 350
	DBIx::SearchBuilder::Handle::Insert('RT::Handle=HASH(0x2a71a48)', 'ACL', 'PrincipalId', 4, 'RightName', 'ShowApprovalsTab', 'Creator', 1, 'ObjectId', ...) called at /usr/local/share/perl5/DBIx/SearchBuilder/Handle/mysql.pm line 36
	DBIx::SearchBuilder::Handle::mysql::Insert('RT::Handle=HASH(0x2a71a48)', 'ACL', 'PrincipalId', 4, 'RightName', 'ShowApprovalsTab', 'Creator', 1, 'ObjectId', ...) called at /usr/local/share/perl5/DBIx/SearchBuilder/Record.pm line 1292
	DBIx::SearchBuilder::Record::Create('RT::ACE=HASH(0x4a0e560)', 'PrincipalId', 4, 'Creator', 1, 'RightName', 'ShowApprovalsTab', 'ObjectId', 1, ...) called at /tmp/rt-4.0.7/sbin/../lib/RT/Record.pm line 316
	RT::Record::Create('RT::ACE=HASH(0x4a0e560)', 'PrincipalId', 4, 'PrincipalType', 'Group', 'RightName', 'ShowApprovalsTab', 'ObjectType', 'RT::System', ...) called at /tmp/rt-4.0.7/sbin/../lib/RT/ACE.pm line 291
	RT::ACE::Create('RT::ACE=HASH(0x4a0e560)', 'RightName', 'ShowApprovalsTab', 'Object', 'RT::System=HASH(0x48296c8)', 'PrincipalType', 'Group', 'PrincipalId', 4, ...) called at /tmp/rt-4.0.7/sbin/../lib/RT/Principal.pm line 172
	RT::Principal::GrantRight('RT::Principal=HASH(0x3ebbd38)', 'Right', 'ShowApprovalsTab', 'Object', 'RT::System=HASH(0x48296c8)') called at /tmp/rt-4.0.7/sbin/../lib/RT/Handle.pm line 964
	RT::Handle::InsertData('RT::Handle=HASH(0x2a71a48)', './etc/upgrade/3.8.2/content', undef) called at sbin/rt-setup-database line 293
	main::action_insert('prompt-for-dba-password', 1, 'datafile', undef, 'action', 'upgrade', 'datadir', './etc/upgrade/3.8.2', 'backcompat', ...) called at sbin/rt-setup-database line 399
	main::action_upgrade('prompt-for-dba-password', 1, 'action', 'upgrade', 'dba', 'root') called at sbin/rt-setup-database line 198 (/usr/share/perl5/Carp.pm:103)
[Mon Oct 22 20:54:58 2012] [error]: System error. Right not granted. (/tmp/rt-4.0.7/sbin/../lib/RT/Handle.pm:969)
[Mon Oct 22 20:54:58 2012] [warning]: IMPORTANT: We're going to delete all scrips in Approvals queue and save them in 'rt-approvals-scrips-XcRt' file. (./etc/upgrade/3.8.2/content:165)
Done.



Kind Regards,

Cynthia Roe
Sr. Unix Administrator
Rutgers Marine and Coastal Science
71 Dudley Road, New Brunswick, NJ 08901-8525
Cell (732) 882-6079
Office (848) 932-3370



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