[rt-users] how to do multiple separate approval sources

Aaron Zuercher aaron.techgeeks at gmail.com
Tue Oct 30 17:00:18 EDT 2012

Hi all,
My school district has been using RT for IT for many years with great
success.  We are looking to expand the use and add approvals.  I have setup
a basic approval queue and am testing that but I'm not sure how to expand
it to cover multiple buildings.

Here's the use scenario:  We what principals of each building (7 total) to
be able to approve tickets from the staff of just their building.  I have
setup a custom field in the tickets where they requester can select the
building they are in.   Is there a way to script the approval so that if
custom field = building 1 then approval goes to principal 1, etc?  Or do I
need to setup separate queues for each building?

I'm confused about what is the best approach to this problem. Any advice is

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