[rt-users] how to do multiple separate approval sources

Kenneth Crocker kenn.crocker at gmail.com
Wed Oct 31 22:36:25 EDT 2012


Set up a queue for each building and then you can set up approvals for each
individual Queue.


On Tue, Oct 30, 2012 at 2:00 PM, Aaron Zuercher
<aaron.techgeeks at gmail.com>wrote:

> Hi all,
> My school district has been using RT for IT for many years with great
> success.  We are looking to expand the use and add approvals.  I have setup
> a basic approval queue and am testing that but I'm not sure how to expand
> it to cover multiple buildings.
> Here's the use scenario:  We what principals of each building (7 total) to
> be able to approve tickets from the staff of just their building.  I have
> setup a custom field in the tickets where they requester can select the
> building they are in.   Is there a way to script the approval so that if
> custom field = building 1 then approval goes to principal 1, etc?  Or do I
> need to setup separate queues for each building?
> I'm confused about what is the best approach to this problem. Any advice
> is appreciated!
> Aaron
> --------
> We're hiring! http://bestpractical.com/jobs
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