[rt-users] Add incremental time worked in a scrip
Gary Holmes
linedancer at gmail.com
Tue Sep 11 11:00:34 EDT 2012
Hi all,
I want to increment the time worked of a ticket during execution of a scrip
that fires with the "On Correspond" condition by adding time for just that
transaction.
I can't see a way to set the time worked for just the specific transaction
that is active during the life of the scrip.
The following line of code:
$self->TicketObj->SetTimeWorked( $self->TicketObj->TimeWorked + $mins );
does increment the TimeWorked of the ticket, but that time is not allocated
to that comment.
I bet this is really easy, but I'm stumped. The wiki didn't help me either.
Any pointers?
Thanks,
Gary
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