[rt-users] Custom fields empty

[Kevin Falcone]

On Mon, Sep 10, 2012 at 11:34:31AM +0200, Mayk Backus wrote:
>    I've noticed some strange things regarding custom fields. We use a documenting system called
>    i-doit , that has a connection to RT (provider by the builders of i-doit) . This make it
>    possible to generate custom fields in RT that are populated with information from the other
>    system. So far , so good.  The strange this however is, when i change some things in the
>    fields on the i-doit part, some custom fields are empty.  The thing i don't understand is, the
>    information is logged in the tickets with the information from the CF , and in the articles
>    (this one's annoying that it's empty). When i look closer at the article, i see all the
>    information inside the article, but not displaying in the CF's.
>    This is normal behavior , is there perhaps a workaround for this ? I know it's a third party
>    app that's probably screwing this up...

Have you reached out to i-doit?  Unfortunately, the extension was
developed by i-doit so I'm not sure who actually has the source code
to triage the problem.

The usual questions about 'logging on debug, what do you see' apply

-kevin
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