[rt-users] capture status change to apply custom filed status

[Kenneth Crocker]

Asanka,


That would probably be the transaction with a type of "Create". That's what
triggers the ticket being created. If that is what you mean.

kenn

On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera <
asanka_gunasekera at yahoo.co.uk> wrote:

> this
>
>   ------------------------------
> *From:* Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
> *To:* "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
>
> *Sent:* Friday, 14 September 2012, 12:50
> *Subject:* capture status change to apply custom filed status
>
> Hi, how can I capture the action of "opening" (not the open status) a new
> ticket to apply a custom filed value to "Work in progress"
>
> Thanks and regards
>
>
>
>
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