[rt-users] Migration to a new server

Sergio Mesquita sergio.mesquitaa at gmail.com
Fri Apr 5 12:22:15 EDT 2013

Hello Gary!

The better way it´s to dump your database.
After that, you need to upload to the new server, and finaly use the comand
make upgrad database.
I upgrade my server from 3.6.0 to 4.0.10.
Works like a charm.

2013/4/5 Gary Mason <g.mason at fairfx.com>

> Hi,
> I have inherited an RT 3.6.7 system with around 300,000 tickets in it,
> taking up about 40GB of disk space.
> The hardware this runs on is getting on a bit, and response times are now
> getting to the frustratingly slow point.
> I have a new server (Debian Squeeze) on which I have managed to get RT
> 4.0.7 up and running via backports PPA.  I have managed to include all the
> configuration and scrips from the existing system, and have created a few
> tickets in order to be able to demonstrate the updated UI/reporting/graphs
> etc to the helpdesk team.  People here are impressed :)
> My problem is that I have been asked to migrate all the current tickets
> over to the new system in order to retain history.  I have next to no
> postgresql knowledge and am at a loss as to how to do this. I have briefly
> looked at the migration documents online, but I can't find anything that
> resembles a "run this script, point it to the current and new
> installations, cross your fingers and hold your breathe ..." type of
> migration script that would be so useful.
> Is there anything that I can read, or can anyone offer some suggestions,
> as to how I can get the ticket information from the current to the new
> server ?
> Thanks,
> Gary

Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
e-mail:sergio.mesquitaa at gmail.com
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