[rt-users] Subjects in emails originating from RT

[Miles Scruggs]

Yes but what exactly do you change to get out front of the ticket number?

Sent from my iPhone

On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Just change AutoReply and Resolved template.
> 
> 
> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <miles at digitalphotobox.net> wrote:
>> Right now I'm trying to tweak out one last thing in RT.  Basically every email client/host has various parameters for determining if/how to thread emails, so I'm fighting a spread out battle.  What I'm up against now is ensuring a "Re:" is put on the ***front**** of every subject sent out of RT unless it is an original email to that contact.  The two key places this seems to be currently missing is the Auto Replies and resolving tickets.
>> 
>> Any idea how I can get that little element cleaned up.
>> 
>> Cheers
>> 
>> Miles Scruggs
>> miles at digitalphotobox.net
> 
> 
> 
> -- 
> Best regards, Ruslan.
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