[rt-users] Subjects in emails originating from RT

[Miles Scruggs]

Anyone have any idea how this can be resolved?


On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <miles at digitalphotobox.net>wrote:

> Yes but what exactly do you change to get out front of the ticket number?
>
> Sent from my iPhone
>
> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>
> Just change AutoReply and Resolved template.
>
>
> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <miles at digitalphotobox.net>wrote:
>
>> Right now I'm trying to tweak out one last thing in RT.  Basically every
>> email client/host has various parameters for determining if/how to thread
>> emails, so I'm fighting a spread out battle.  What I'm up against now is
>> ensuring a "Re:" is put on the ***front**** of every subject sent out of RT
>> unless it is an original email to that contact.  The two key places this
>> seems to be currently missing is the Auto Replies and resolving tickets.
>>
>> Any idea how I can get that little element cleaned up.
>>
>> Cheers
>>
>> Miles Scruggs
>> miles at digitalphotobox.net
>>
>>
>>
>>
>
>
> --
> Best regards, Ruslan.
>
>


-- 
Cheers,

Miles
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